Edge Support

Comprehensive Edge Support Services

Our Edge Support team provides a suite of services designed to maintain and optimize your Edge systems

System Monitoring

Continuous monitoring of data streaming from rigs using Rigcloud and Edge webapps.

Incident Management

Rapid response and resolution of incidents through ServiceNow and other channels.

Configuration & Change Management

Ensuring optimal performance through precise configuration adjustments.

Application/Data Management

Maintaining data integrity and supporting Edge applications.

Support Management

24/7 support team ready to troubleshoot and resolve issues

Communication Management

Efficiently handling support tickets and direct communication via email and phone.

Why Choose Us

Uninterrupted Performance: Our 24/7 monitoring ensures your Edge systems are always operational.
Expert Troubleshooting: Our team of experts swiftly identifies and resolves issues to minimize downtime.
Comprehensive Support: From data management to application monitoring, we cover all aspects of Edge support.
Proactive Communication: Regular updates and proactive issue resolution keep you informed and in control.
Dedicated Team: A dedicated team of professionals ensures personalized support tailored to your needs.

Our Process

Organized and Efficient Service Handling

Data Flow Monitoring

Receive job details via email, chat, or ServiceNow.
Proactively communicate with stakeholders to ensure timely job completion.

Monitor data through Edge web applications.
Provide basic troubleshooting and issue resolution guidance.

Application Monitoring

Monitor application health and identify issues.
Make configuration changes to optimize performance.
Escalate unresolved issues to appropriate teams with detailed findings.

Provide regular status updates to customers.
Employ troubleshooting techniques to resolve reported issues.

Incident Management

Manage incidents and request tickets through ServiceNow.
Provide resolution or workaround instructions to ticket originators.

Investigate and escalate incidents following internal procedures.
Route unresolved issues to respective teams for further investigation.

What Our Customer Says

Ted Abramsen

Director Product Engineering

Olav Revheim

Chief Executive Officer, Exebenus

Kongsberg Digital, Norway, has had the pleasure of collaborating with ShellSquare since 2016. Throughout this period, ShellSquare has consistently demonstrated capability, agility, and reliability.

We have worked together on several software development projects related to one of our product lines. In most cases, ShellSquare has provided engineering capacity under our management. In some instances, they have taken full responsibility for a specific feature or delivery. In both settings, ShellSquare has delivered professional services to our complete satisfaction. They have also been able to retain and allocate personnel in a way that has given us continuation and build-up of subject-matter expertise in the team.

Special recognition goes to CEO/CTO Arun Surendran for his invaluable supervision and mentorship of the team. His hands-on approach, combined with his extensive software engineering experience and domain knowledge, is reflected in ShellSquare’s overall deliveries.

We confidently recommend ShellSquare and look forward to continuing our collaboration with them in the future.

Shellsquare has been a trusted partner for Exebenus for almost 10 years, providing development and support services. The teams working with Exebenus in developing and supporting advanced machine learning and digital solutions for the energy sector are efficient and competent in their work. We also appreciate the open communication and the service attitude shown by the teams.

Contact Us

Reach out to us with any questions or to get
started with our services.